Xbox 360 Warranty and Service Enhancements

[Son Of LA]

Xbox 360 Warranty and Service Enhancements

Xbox 360 Warranty and Service Enhancements

1. New Warranty Enhancements, Including Cost-Free Shipping and Return of Original Console
We recently announced that we changed the Xbox 360™ warranty in the United States and Canada from 90 days to one year from the date of purchase. Now we're adding additional service enhancements, taking Xbox 360 customer service one step further.

Free Shipping:
In the event your console needs to be returned to us for repair your shipping costs are free. We will immediately send you a postage paid container in which to send us your console, and we will pay for shipping charges to return your console to you.

We are committed to delivering an improved Xbox customer service experience for our Xbox 360 console customers, one that is faster, more efficient and includes shipping free of any charge. From our customer service representatives to our executive team, the entire Xbox team has made delivering on this commitment a top priority.

New Post-Service Warranty:
If we repair your Xbox 360 within the original warranty period, you will receive either the balance of your original warranty, or 90 days, whichever is longer. In addition, we will now pay for the shipping both ways.

If we repair your Xbox 360 after the warranty period has expired, while you will be responsible for the repair costs, your repaired console will be returned to you with a new, one year repair warranty.

Return of Original Console
In either an in warranty or out of warranty situation, most customers will now receive their original console back from Microsoft.

2. Faster Service
We are implementing an expedited repair process; upon receipt of the console, Microsoft will repair it and ship it to you within five business days.

3. Enhanced Operations
We're increasing the number of Xbox customer care representatives, enhancing our training processes and further building out our on-site technical support, all so our customers will begin to experience a noticeable improvement in the quality of the service they receive when they contact us.

Xbox will be hiring a customer care champion who will be responsible for ensuring the end-to-end experience for all Xbox customers is first-class, evaluating and implementing new practices and policies to further enhance the Xbox customer experience. We are also adding more staff at the supervisory level, to ensure we serve you better.




looks like microsoft stepped the game up a bit..
first replace broken discs for cheap and now this..good service

[Grahf16]

Originally Posted by Son Of LA

3. Enhanced Operations
We're increasing the number of Xbox customer care representatives, enhancing our training processes and further building out our on-site technical support, all so our customers will begin to experience a noticeable improvement in the quality of the service they receive when they contact us.

Xbox will be hiring a customer care champion who will be responsible for ensuring the end-to-end experience for all Xbox customers is first-class, evaluating and implementing new practices and policies to further enhance the Xbox customer experience. We are also adding more staff at the supervisory level, to ensure we serve you better.

That just basically means they opened up another call center in fucking India :<.

[Chauncy Talon]

lol........... man I got 2 year warranty and didn't even pay fo it...... don't know how that happen but it all hood.......... but I had to pay fo my shippin that what pissed me off

[Son Of LA]

yeah i got 2 year warranty too
it came automaticly in this 360 , and i had my 360 for about 8-9 months

[Kunnin']

I didn't have to pay for the shipping when I sent mine off a month or two ago, but took them far to long to fix the console. There were a few problems, was on the phone to the call centre for an hour or so, and took them three weeks to fix the console. Although everything's now fine and it didn't cost me a cent.

[Son Of LA]

basicly microsoft COULD do these like in 2-3 days cause they got endless resources..but 5 days sounds good..so basicly 1 week wihtout 360

[Kunnin']

Yea but you have to add another three days postage either way, depending on your postage service and location and crap.

[Son Of LA]

Originally Posted by Oblivious_Obstruction

Yea but you have to add another three days postage either way, depending on your postage service and location and crap.

yeah..i said a week..forgot the fact that posts dont weekends..

but basicly its like week [7 days no weekends]+ 1 to 2 days..so about basicly week and half if we include the weekends..and yeah its the location what counts mostly.
MS gonna lose bit money when they do all free shipping but thats just way too small problem for them..

and basicly when they fix..i can imagine that they replace some parts mayby and if HDD is fucked up they try take all info from there and put it to brand new..but usually its not in the HDD