[8/16] First Iphone Service Bills Come, One Woman Gets 300 Pages

[CRSone]

Glad I Didnt Get this Phone:

From USA Today:

Woman Gets 300-Page iPhone Bill
By Jefferson Graham,
USA Today
Posted: 2007-08-16 10:00:17

LOS ANGELES — Early adopters of Apple 's iPhone are getting their first service bills from AT&T — and some customers say they are so detailed they belong in libraries.

http://www.youtube.com/watch?v=J4cxpGRWX1s

Justine Ezarik, a Pittsburgh graphic designer and active Internet blogger, got her first bill on Saturday. She says it was so huge — 300 pages — it was delivered in a box. AT&T detailed every text message and Internet use for her billing period. "This is so silly," she told USA TODAY. "There's no reason they need to send you this much information."

A video Ezarik made of her experience uncrating the bill has been viewed online more than 100,000 times since Monday. Consumer tech blogs picked it up, spurring chatter across the Web about the bulky bills.

Tech site Ars Technica describes a 52-page, doubled-sided bill. Oak Harbor, Ohio, teacher Kelly Croy also reports receiving a 52-page bill: "The biggest phone bill I've ever gotten in my life," he says.

AT&T spokesman Mark Siegel insists these situations are exceptions. "We're not sending lots of boxed bills to customers," he says.

The June 29 release of the iPhone prompted tens of thousands of people to stand in line for hours or days in anticipation of owning the do-it-all gadget.

The company itemizes text messages and Internet usage on its data network, which adds to the normal heft of the bill. Siegel says that customers who don't want the details, such as Croy, can call AT&T and change their billing.

Options include summary bills or online billing.

"We don't want to presume for the customer that they want detail or don't want detail. That needs to be up to them," he says.

Croy has since called AT&T to change his billing. "If you buy a car, you get a bill that's several pages long. You don't need 52 pages for a phone bill," he says.

Rob Enderle, an independent analyst at the Enderle Group, calls the finely detailed bills "stupid."

"Not only does it cost AT&T more to do this, it just upsets customers. It's bad business," he says.

The iPhone, which launched in June, costs $499 or $599, and service plans range from $59.99 to $99.99 monthly. Ezarik — a heavy user of text-messaging — says her first bill was for $275.

"A lot of that was taxes, activation fees and pro-rated charges," she says. "I was shocked at how high it was."

[504BANGA]

that fucking sux, someone should fux her in the ass, throw her over a bridge, and sell her iphone

[BB!]

this guy was @ first planned to be on my tape, he didnt make the cut

but look what he dropped 2day

http://www.youtube.com/watch?v=ozyCO9QURTA


says he's going for >600 pages next bill

[Gorillaman]

Shits crazy

[swagger]

glad i aint get 1

[Big Mel187]

Originally Posted by BB!

this guy was @ first planned to be on my tape, he didnt make the cut

but look what he dropped 2day

http://www.youtube.com/watch?v=ozyCO9QURTA


says he's going for >600 pages next bill

Guys a baller..

And he's a street pharmacist
and a rapper lol...

Thats pretty crazy but its kinda stupid she complained about that 275..

Acvaaction for me on my last phone was 80 bucks and then w/e else charges my friedn on normal phone pay 150

275 is not bad she was prob stupid and used the internet which is like 5 cents a KB

[Bptdre]

This shit is all dumb as shit.. First they just want time thier 15 secs is done.. And that bitch did that shit so someone can see her and cast her in the next season of luguna beach

[killa_psy]

lol @ the music on the girl video

[MixdIce]

im sellin the next set of iphones
i got one i use on tmobile

[braden348]

what a waste of paper they should email her the bill ... now thats what i would call technology